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Correcting the record
When a bonus offer, payout limit or game list on this site no longer matches what Rooftop spins actually runs, the editorial team wants to hear about it. Send through the page you were reading and the detail that looks stale, and the correction gets checked against the operator’s own published terms before anything is changed. Claims that cannot be verified against a primary source stay out of the review.
That verification step is what keeps the site honest, but it also means a correction is not instant. The team works through reports in the order they arrive and updates the relevant page as soon as the facts check out.
What the editorial team can help with
Questions about how a bonus was assessed, why a particular RTP figure appears on a game page, or where a wagering requirement was sourced from are exactly the kind of thing the editors can answer. They can also clarify how a review was scored and what criteria carried the most weight in that judgement.
Anything that involves your actual account at Rooftop spins sits outside that remit. The editors can see the published terms, but they have no view into your balance, your deposit history or your verification documents. They cannot tell you why a withdrawal is pending, why a bonus was declined, or whether a particular payment method is available to your account.
Account matters belong to the operator
Deposits, withdrawals, bonus activation, verification and anything else tied to your player account have to go through Rooftop spins’ own support channels. That is the only team with access to your records and the only team authorised to make changes to your account. The editorial team cannot action a request, escalate a ticket or speed up a payout, no matter how clearly the problem is described.
For the same reason, never share login credentials, banking details or copies of identification with this site. A review website has no legitimate need for that information, and passing it on only creates a security risk. Keep those details with the operator and deal with them directly through the official support options on the Rooftop spins site.
Staying on the right side of the line
This site is an independent review resource, not a customer service desk. If a dispute is already running with the operator, the editors cannot intervene in it or take sides. They can, however, note that a complaint exists when it affects how the casino should be rated, and they can point out where the operator’s published responsible-gambling tools sit if that is what the situation calls for.
Age limits, self-exclusion arrangements and help organisations are covered in the operator’s terms and on its own site. Where those details appear in a review, they are repeated from the operator’s published material, not from personal experience. If the information there looks out of date, that is exactly the kind of report the editorial team wants to receive.